Service update: Microsoft outage – 13 November 2026

LATEST UPDATE: 15:18, Friday 13 November

Our main systems are now working normally again, including phone lines, email and live chat. You can contact us as usual, and we’re working through any messages we received during today’s disruption.

A small number of systems are still recovering. This means some things, such as administrative tasks, may take a little longer than usual over the next day or two. We have extra IT support in place until everything is fully restored, and we’ll contact you directly if your care is affected.

Thank you for your patience today.

Please remember, we are not a crisis service. If you need urgent help, call 999, call NHS 111 and choose the mental health option, or call Samaritans free on 116 123. For more support, visit our urgent care resources.

For Microsoft’s latest updates on the outage, see their service status page here.

-----------------------------------------------------------------------------

A global Microsoft outage is affecting some of our systems. Because of this, you may find that:  

• Emails to us are delayed or not received 

• Our phone lines and communications channels may be slower 

• Some appointments may need to be rescheduled 

Our team is working hard to keep services running, and we'll contact you directly if your appointment is affected. You don't need to do anything right now. If you have an appointment booked, please plan to attend as normal unless we tell you otherwise. 

Please remember: Noodle is not a crisis or emergency service. 

• If you or someone you know is in immediate danger, call 999 or go to A&E. 

• For urgent mental health support, call NHS 111 and choose the mental health option. 

• You can also call Samaritans free on 116 123 (24 hours a day), or text SHOUT to 85258. 

• You'll find more support on our urgent care support page here.  

Thank you for your patience. We're sorry for any disruption.